e-Messaging - CCM Embraces Email and SMS Customer Communications

Wednesday May 21, 2008 at 10:30 AM

How to leverage existing CCM solutions to embrace email and SMS customer communications in a truly interactive way.  Group 1's e-Messaging Solution allows organisations to give their customers freedom of channel choice and effectively manage cross-channel communications — not just outbound communications but inbound too.  See how you can bring CCM together with e-Messaging — how to leverage existing content designs in your e-communications, cut mailing costs, reduce peaks in call centre traffic and transform your call centres into multichannel contact centres

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