Pepco Holdings Inc (PHI) Improves Customer Billing and Speeds Invoice Divert Processing
Wednesday May 21, 2008 at 4:30 PM
Using Group 1’s document processing solution (DOC1) to create customer bills since 1988, PHI is taking next steps to leverage additional solutions for its customers. These solutions will provide PHI’s customers the opportunity to move from a paper intensive process to an electronic environment. PHI selected, after looking at over 13 different vendors, Group 1’s Customer Communication Management (CCM) platform to improve internal and external customer billing challenges. Managing diverted customer bills can be a slow manual process that must meet strict internal controls. Learn how PHI plans to use Group1’s OpenEDMS solution to regulate, replicate, and refine their multi-stage bill divert process with an intuitive, browser-based workflow solution. The anticipated results will be to reduce costs, improve satisfaction and PHI operations. Discover how PHI plans to further boost its customer adoption and satisfaction while reducing postal spend by redesigning customer bills with consistent brand identity and introducing a Group1 EBPP solution.
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