The Changing Face of Technical Support

Wednesday May 21, 2008 at 1:30 PM

It would be impossible for the changes that have happened between Group 1 and MapInfo for it not to affect the way we are supporting our customers.  Come and join Karen Lim, Global Technical Support Director, Pitney Bowes Software and participate in this interactive update on the future of Global Technical Support..  During this session you will hear about the new escalation processes, enhanced tracking systems and global performance measures.  You will have the opportunity to share your thoughts and views as to what you would like from Tech Support to help your business become more successful.

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